Refund Policy

At Relotion,we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please review our refund and return policy below for detailed information.

Eligibility for Refunds

Refund requests must be initiated within 30 days of receiving your order.
To qualify for a refund, the item must be:
- Unused, in its original condition, and in its original packaging.
- Accompanied by proof of purchase (e.g., order confirmation or receipt).

Non-Refundable Items
Certain items may not be eligible for refunds, including:

Opened refills or products with significant use.
Gift cards or promotional items.
Items marked as "final sale."

How to Request a Refund

Contact our customer service team at info@relotion.ca with your order details and reason for the refund.
Once approved, you will receive instructions on returning your item.

Returns

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
We recommend using a trackable shipping method for all returns. Relotion is not responsible for lost or damaged return packages.

Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and issued to your original payment method.

Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or provide a full refund, including shipping costs.

Exchanges
We do not offer direct exchanges. Instead, please return your item for a refund and place a new order.
For additional questions or concerns, reach out to us at info@relotion.ca or reach us by accessing the Contact us page.

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Reusable Soap Dispenser

Refund Policy

Eligibility for Refunds

Refund requests must be initiated within 30 days of receiving your order.

To qualify for a refund, the item must be:

Unused, in its original condition, and in its original packaging.

Accompanied by proof of purchase (e.g., order confirmation or receipt).

Non-Refundable Items Certain items may not be eligible for refunds, including:

Opened refills or products with significant use.

Gift cards or promotional items.

Items marked as "final sale."

How to Request a Refund

Contact our customer service team at info@relotion.ca with your order details and reason for the refund.

Once approved, you will receive instructions on returning your item.

Returns

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

We recommend using a trackable shipping method for all returns. Relotion is not responsible for lost or damaged return packages.

Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days and issued to your original payment method.

Damaged or Defective Products If your order arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or provide a full refund, including shipping costs.

Non-Refundable Items
Certain items may not be eligible for refunds, including:

Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or provide a full refund, including shipping costs.